EMERGENCY MEDICAL SERVICES (EMS)
Ambulance is one component of Emergency Medical Services (EMS). Ambulance is an emergency transportation tool used by hospitals or related agencies that help people who need medical assistance. Ambulances are equipped with medical equipment and medical personnel and are used to transport patients from certain locations to other locations. With current technological developments, applications in smartphones and the internet can be synergized with the need for an accurate prehospital emergency service system that isable to provide information on emergency response needs quickly and anytime and anywhere.
The Emergency Medical Service (EMS) which was built using this technology aims to:
- Improving the quality of ambulance services, especially for emergency cases in hospitals.
- Increasing public confidence in pre-hospital emergency services.
- Increased internal control in ambulance services, especially for emergency response cases.
- Effectiveness and efficiency of emergency response services.
- Obtain data for analysis in order to improve services in the ER.
BEST FEATURES
- Emergency services are one of the important elements of public services in order to improve the quality of life of the community.
- Optimizing the referral system between health facilities while maintaining excellent protocols with other EMS agencies.
- Improvement in emergency medical service by providing patients with timely access to emergency medical
- Innovative technology that will support the dual objectives of patient-centered care and EMS staff safety.
OBJECTIVES
Emergency Button
Emergency button and ambulance booking service that makes it easier for patients
Dispatch System
Call center and dispatch system
Ambulance Position & Prehospital Care
Real time ambulance position and patient vital signs (prehospital emergency care) during patient transport to emergency room
Monitoring from ER
Monitoring the status of the ambulance and the patient
HOW IT WORKS?
Panic Button
For Patient/Patient Guardian
This system is activated when patient/patient guardian who is experiencing an emergency or non emergency situation, calls the service to request an ambulance. This request can be made by making phone calls or using panic button or mobile application.
Ambulance Dispatch Management
For Call Center/Dispatcher
Call Center/Dispatch management team will respond to this request by recording the case and assigning an ambulance. Then Ambulance crew who get this task will continue the rescue process.
Ambulance Crew App
For Ambulance Driver & Nurse/Doctor
From departure, transport process to arrival at the hospital, ambulance driver can update the ambulance time record using Ambulance Driver Mobile App. And the nurse can input and update patient vital sign data using PHC mobile app.
Ambulance Monitoring
For ER Room
While emergency response team can also monitor all the process through Ambulance Monitoring, so that when the rescue team arrives, they can respond immediately.
Ambulance Portal
Other departments can also monitor all processes through the Ambulance Center Portal. The portal is also used to manage system configurations such as ambulance settings, schedules, employees, areas, etc., as well as to view reports.